Store Policy

Shipping Policy:

At Trendora, we’re committed to delivering your orders as quickly and safely as possible.

Shipping Method & Cost

  • We offer free shipping on all orders.
  • Orders are shipped directly from our trusted network of suppliers.

Processing Time:

  • Most orders are processed within 1–3 business days after payment is confirmed. 
  • Please note that processing times may vary depending on the supplier and product availability.

Shipping Time:

  • Delivery typically takes 2–15 business days, depending on your location and supplier stock availability.
  • Please note that some items may ship separately to ensure faster delivery.

Tracking:
Once your order has been shipped, you’ll receive a tracking number via email.
If tracking is unavailable, please allow up to 5 business days for updates to appear.

Return & Refund Policy:

We want you to love your purchase! If there’s any issue with your order, we’re here to help.

Eligibility for Returns:

  • Returns are accepted within 14 days of delivery.
  • The item must be unused, in original packaging, and in the same condition that you received it.
  • Some products (personal items, hygiene-related products, perishables, etc.) are non-returnable for safety reasons.

Return Process:

  • Contact us at info@shoptrendora.life with your order number and photos of the product.
  • We’ll review your request and provide a return authorization if eligible.

Refunds:

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. 
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Order Cancellation

  • We can cancel orders within 12 hours of purchase if they have not yet been processed.
  • Once the item has been shipped, we cannot guarantee cancellation.
    Please contact us as soon as possible at info@shoptrendora.life if you wish to cancel.

Damaged or Wrong Items

  • If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
  • Provide clear photos and your order number — we’ll send a replacement or issue a full refund as quickly as possible.

Lost or Delayed Packages

  • If your tracking number shows no movement for more than 10 business days, please reach out to us.

We pride ourselves on responsive and friendly service! For any questions about your order, product, or policy, contact us anytime at:
info@shoptrendora.life
Response Time: Within 24 hours

Terms of Service

By purchasing from Trendora, you agree to the following terms:

  • Prices and product availability may change without notice.
  • Once your order is processed and shipped, cancellations are no longer possible.
  • We are not responsible for delays caused by customs, postal services, or unforeseen logistics issues.
  • You agree to provide accurate information for order delivery.
  • Misuse of our site or products may result in termination of your access.

We reserve the right to update these terms at any time

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect:
We collect only the information needed to process your order — name, email, shipping address, and payment details.

How We Use It:
Your information is used solely to:

  • Process and deliver your order
  • Send order updates
  • Improve your shopping experience

We never sell or share your personal data with third parties.

All transactions are encrypted and processed through secure payment gateways for your protection.