Return Policy

## 🔄 Return & Refund Policy

Last updated: [November 16, 2025]

Thank you for shopping with Trendora. We want you to love your purchase, and we're here to help if something isn’t right. Please review our return and refund guidelines below.

## ✅ 30-Day Return Window

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must be:

* Unused and in the same condition that you received them
* In the original packaging
* Free of damage or signs of wear

Certain items may be excluded for hygiene or safety reasons (e.g., personal care items, intimate goods, consumables).

## 🔁 Return Process

1. Email us at [info@shoptrendora.life] with:

   * Your order number
   * The item you wish to return
   * Reason for the return
   * Photo or video evidence (if the item is damaged or defective)

2. Our support team will review your request within 1–2 business days.

3. If your return is approved, we will provide the return shipping instructions.

## 🚚 Return Shipping Costs

* Customers are responsible for return shipping costs unless the item is defective or the wrong item was received.
* For damaged or incorrect items, we will cover the cost or provide a replacement at no extra charge.

## 📦 Damaged, Defective, or Wrong Items

If you receive a damaged or incorrect product, contact us within 7 days of delivery.

Please include:

* A clear photo or video
* Your order number

We will arrange a replacement or refund as soon as possible.

## 💳 Refunds

Once your return is received and inspected, we will notify you of the refund approval.

Approved refunds will be:

* Returned to your original payment method
* Processed within **3–7 business days** (processing times may vary depending on your bank or payment provider)

## ❌ Non-Returnable Items

We cannot accept returns on the following:

* Gift cards
* Downloadable/digital products
* Personal hygiene items (if applicable)
* Clearance or final sale items

## 🔄 Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this window, the order may already be processing and cannot be cancelled.

## 💬 Need Help?

If you have questions about your return, refund, or an existing order, contact us anytime at:

📧 [info@shoptrendora.life)

We’re always happy to assist!